Frequently Asked Questions - Conditions of Sale and Warranty


1. What are the conditions of sale?

 

  • TRi is not responsible to the Buyer for any special, consequential, indirect or similar damages, including any lost profits or loss data arising from the use or the loss of use of TRi products. In no case shall TRi's liability exceed the purchase price for the products.


  • TRi products are NOT certified to be FAILSAFE and hence must NOT be used in applications where failure of the product could lead to physical harm or loss of human life. Buyer is responsible to conduct their own tests to meet the safety regulation of their respective industry.


  • Products distributed, but not manufactured by TRi, carry the full original manufacturers warranty. Such products include, but are not limited to: power supplies, sensors, I/O modules and battery backed RAM.


  • TRi reserves the right to alter any feature or specification at any time with each product revision release.


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    2. What warranty does TRi provide?

     

  • The TRi Products are guaranteed against defects in materials or workmanship for a period of one year from the date of registered purchase. Any unit which is found to have manufacturing defect(s) will, at the discretion of TRi, be repaired or replaced.


  • TRi will not be responsible for the repair or replacement of any unit damaged by user modification, negligence, abuse, improper installation, or mishandling.


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    Notes to Buyer: If you disagree with any of the above terms or conditions you should promptly return the unit to the manufacturer or distributor within 30 days from date of purchase for a full refund.

     

    You may view more info from our "Conditions of Sale and Product Warranty" page.