TLServer Ver. 2.0 could not start

[support]

The " SetupTL5.exe" in TRiLOGI version 5.1/ TLServer 2.0 automatically searches the default Java JRE directory and install the relevant communication library files there ("jspwin.dll"). Hence it is important to install the JRE first BEFORE running the SetupTL5.exe so that the setup program can find the JRE.  
 
If TLServer could not start at all, then try to search your harddrive for the file "jspwin.dll". It should be stored in the following JRE folder by the installer:
 
   C:\Program Files\JavaSoft\JRE\1.3.1\lib\ext\x86
 
However, if you have multiple copies of JRE or JDK it may confuse the installation program when it tries to install the "jspwin.dll" file into the correct folder. You can manually copy the "jspwin.dll" to all the JRE or JDK folders using the above path.
 
A customer told us that by copying the "jspwin.dll" to the following folder it works better for his Windows XP:  
 
 C:\Program Files\JavaSoft\JRE\1.3.1\bin
 
If all else fail you may like to try to copy the "jspwin.dll" to the above destination and try.

[support]

If you are installing the TRiLOGI on Windows XP or Windows 2000/NT, please log in as the administrator to perform  the installation. You may encounter less problem.

[support]

If the TLServer front panel does not appear at all, try to run the "TLServer (with Java Console)" from the Start->Internet TRiLOGI 5.x" and see what error messages appear in the DOS or command prompt windows. If you receive the following error:

D:\TRiLOGI\TL5>java -jar TLSERVER20.JAR
Installation Directory = D:\TRiLOGI\TL5/
Serialio.SerialPortLocal: version 9.1: build 9104
Copyright (c) 1996-2002 Serialio.com, All Rights Reserved.
os.name="Windows 2000" os.arch="x86"
SerialPort class loaded: jspWin
Serial ports reported by system:
fsdir = D:\TRiLOGI\TL5/FileService/
Getting Server IP addresses from O/S
IP Address 1 = mflcarv/172.16.1.4
java.lang.NullPointerException
java.lang.NullPointerException
 at
Serialio.SerialConfig.setPortName(SerialConfig.java:186)
 at a.e.a(Unknown Source)
 at a.e.try(Unknown Source)
 at a.e.byte(Unknown Source)
 at TLServer20.TLServer.<init>(Unknown Source)
 at TLServer20.TLServer.main(Unknown Source)

--------------------------------------------------------------
Then for some reason your O/S is not reporting the available COM ports to the TLServer. There is a way of manually entering the serial port list while starting TLserver so that even if your O/S does not give a list of the serial port you still can force it to get a list of names. Here is how:

Assuming your PC supports COM1, COM2, COM3 and COM4, then you can manually start the TLserver from the DOS prompt as follow:

java -DSERIAL_PORT_LIST=COM1;COM2;COM3;COM4 TLServer20.jar

This forces the java to recognize that the PC has the list of com ports provided in the list above even if the O/S does not provide the list. ?

The newest SetupTL5.exe file for TRiLOGI version 5.3 installs a "TLserver2.bat" in the  folder "C:\TRiLOGI\TL5\" which contains the abovementioned command line. You can try to start your TLServer by double-clicking on the "TLServer2.bat" file.

If you encounter this problem, please email to support@tri-plc.com and inform us the type of O/S on your computer that report this error.

[support]

We just realize that some new Windows XP computer now come with JRE 1.4.2 installed and if you install the JRE 1.3.1, there is a possibility that JRE will not run properly because of the version conflict. You will then have to remove both the JRE1.3.1 and JRE 1.4.2 from your Windows XP, then re-install a newer version of the JRE 1.4.2 which can be downloaded from the following link:

   http://java.sun.com/j2se/1.4.2/download.html

Note: If you are using XP professional you must have administrator privilege in order to properly install the JRE.

After installing the new version of JRE 1.4.2 you will need to re-run the SetupTL5.exe in order to install the jspwin.dll file into the new JRE subfolder as mentioned in the earlier post in this thread.

[support]

There was a report  from a user that the TLServer 2.x could not run under Windows Server 2003 O/S due to the serial driver version which does not support the Windows server 2003.  The following error message was received from the Java console:

   Installation Directory = C:\TRiLOGI\TL5/
   Serialio.SerialPortLocal: version 9.1: build 9104
   Copyright (c) 1996-2002 Serialio.com, All Rights Reserved.
   os.name="Windows 2003" os.arch="x86"
   osName=Windows 2003 osArch=x86
   Platform not supported, check VM properties os.name &   os.arch

We have sent to the user an updated serial driver that supports Windows Server 2003 O/S and the user reported satisfactory performance. Anyone who has trouble with the default serial driver and received error message similar to the above may try to download the upgraded serial driver by running the installation program contained in the following link:

    http://www.tri-plc.com/trilogi/instserialio2005.zip

Please feed back to us if the serial driver does fix the problem.

[ajeybitin]

Hi,

I'm also facing the same issue with Windows Vista.

The log message that I'm getting is:
Serialio Library: version 9.5: build 9160
Copyright (c) 1996-2004 Serialio.com, All Rights Reserved.
os.name="Windows Vista"  os.arch="x86"
osName=Windows Vista osArch=x86
Platform not supported, check VM properties os.name & os.arch

I also tried to download the zip file given by you as a link. It contained an .exe file but it did nothing.

Will you please help me while sorting it out how can I upgrade my serialio library.

Regards,

Ajey Kumat

[support]

The link "http://www.tri-plc.com/trilogi/instserialio2005.zip" was posted before Windows Vista was introducted by Microsoft so it would not resolve the Vista compatibility issue.

We recommend that you run your TRiLOGI software, go to "Help" menu and select "TRiLOGI Upgrade" and follow the instruction to sign in online to upgrade your i-TRiLOGI software to the latest version which contains the new serial library that is compatible with Windows Vista.

If you want to continue to use i-TriLOGI version 5.xx you can do so since installation of the latest i-TRiLOGI version 6.xx does not overwrite the version 5 files but the serial library will be updated anyway.

Another alternative is to download the latest serial driver from:

http://www.tri-plc.com/trilogi/instserialio2008.zip