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Technical support / Re:Access system
« on: May 07, 2006, 11:06:48 PM »
Look I am not bashing the Tech Support Guy!
Im bashing there system of providing help!
Look at Parralax, Microchip, Motorola, TI, the list is to long to mention,
They all provide application notes, with scematics, code, even gerber files and pcb artwork
This is to make it as easy as posible for people to start using there product.
The quicker the learning curve the faster the revenue comes in.
I am ready to drop 5,000.00 dollars, on a product!
If i cant get help on using the product
What good is it for me to purchase it,
It may be the best one out there
But if i can't get it to work it is useless!.
When i build a device for a customer do you think i can say
Well look at the sample documentation provided and figure it out for your self.
No the customer says i payed you, the device don't work now come and fix it.
Now Am I going to use Products that i can't get help with, When i have Problems?
The point is in order to support my customer! I also need Support!
My referance to Cubloc was!
"Look at there support board"
Look at there answers to there customers,
Look at the way there users help each other,
They may not be the best now!
But at the rate they are going it won't be long!
So you tell me?
Where is the best bet on return of investment.
I like the product, T100MD+
I just am frustrated that i can't get answers,
When every other place can give answers!
It makes me boubt my choice on the product i invested in.
It may take many weeks but i will figure it out!
Then i to can be a nother user that will take his programing secrets to the grave with him.
Im Done ranting it just is a wast of my time.
Just keep your eye on comfiletech.com CUBLOC (The Heat is on)
Im bashing there system of providing help!
Look at Parralax, Microchip, Motorola, TI, the list is to long to mention,
They all provide application notes, with scematics, code, even gerber files and pcb artwork
This is to make it as easy as posible for people to start using there product.
The quicker the learning curve the faster the revenue comes in.
I am ready to drop 5,000.00 dollars, on a product!
If i cant get help on using the product
What good is it for me to purchase it,
It may be the best one out there
But if i can't get it to work it is useless!.
When i build a device for a customer do you think i can say
Well look at the sample documentation provided and figure it out for your self.
No the customer says i payed you, the device don't work now come and fix it.
Now Am I going to use Products that i can't get help with, When i have Problems?
The point is in order to support my customer! I also need Support!
My referance to Cubloc was!
"Look at there support board"
Look at there answers to there customers,
Look at the way there users help each other,
They may not be the best now!
But at the rate they are going it won't be long!
So you tell me?
Where is the best bet on return of investment.
I like the product, T100MD+
I just am frustrated that i can't get answers,
When every other place can give answers!
It makes me boubt my choice on the product i invested in.
It may take many weeks but i will figure it out!
Then i to can be a nother user that will take his programing secrets to the grave with him.
Im Done ranting it just is a wast of my time.
Just keep your eye on comfiletech.com CUBLOC (The Heat is on)