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General => Technical support => Topic started by: cch1955 on April 10, 2012, 02:15:48 PM

Title: Trilogi update
Post by: cch1955 on April 10, 2012, 02:15:48 PM

I recently asked about updating Trilogi software on my desktop pc and your answer worked great.

I am trying to update notebook XP computer I use in the field from 6.30 to 6.43 the same way and does not seem to work wants to update it to version earlier than 6.30 that it now has installed. Appreciate help here.

Title: Re:Trilogi update
Post by: support on April 10, 2012, 03:46:04 PM

What is the JRE that was installed in your XP computer? We recommend installing the JRE 1.4.2_19 first, then install the SetupTL6.exe file that you download from the website during upgrade.  

Please quit the existing i-TRiLOGI and TLServer before you run the installation SetupTL6.exe program. The TRiLOGI and TLServer need to be closed so that the setup program can overwrite their respective .JAR file.

Title: Re:Trilogi update
Post by: cch1955 on April 10, 2012, 04:29:49 PM

Can you send me the link to the oracle site where you down load this version of Java for XP? Thanks.

Title: Re:Trilogi update
Post by: support on April 11, 2012, 07:46:24 PM

http://www.oracle.com/technetwork/java/javasebusiness/downloads/java-archive-downloads-javase14-419411.html#j2re-1.4.2_19-oth-JPR

Note: Choose to download the JRE as shown below: