Thanks for the quick reply, that is why I enjoy working with your product. The great support.
Let me clarify a bit, I went out to the site earlier in the week when the customer detected the problem, I was unable to get the system to load a new program at that time, I tried the reset procedures at that time when I was on site. What was really perplexing was the fact that whenever I tried to upload the program I got the Password Dialoge box. Like I said I have never enabled the password protection.
When I went out to the site later in the week and found the PLC running properly, I did not have my laptop with me and therefore was unable to see if it would let me reload the program.
Do you have any ideas about the Password problem, or is there a back door around this function when it pops up. I am using version 5.1 of the software.
Thanks
Will