Custom Function Editing Window Issue

[DW_Microsys]

Issue: when editing function in the 4k monitor, the text in the window massed up. when using the laptop LCD, it works fine.
Laptop: MSI GL63, Window 10 pro, graphic card RTX 2060. 4k monitor: Samsung 55" smart TV connect with HDMI cable.

[support]

What is your iTRiLOGI version?

Try to upgrade to the latest version by following the "Help-> Upgrade TRiLOGI" link in your existing iTRiLOGI software and upgrade to version 6.6 or 7.2 which support 4K display on the 4K laptop that we tested.

If you already have the latest i-TRiLOGI and still having trouble with the Custom Function editor in 4K monitor, please post a screen shot of the custom function so that we can see what can be done.

[DW_Microsys]

I do use V7.2. Actually, I upgraded as soon as I had this issue but the problem is still there.

Is it possible I have wrong Java version? I have 1.8.0.231.

[DW_Microsys]

BTW, I was using 4k monitor for 5+ years. This issue only happens to my new laptop with windows 10.

My old laptop is Lenovo W541 with windows 7.
My new laptop is MSI with windows 10.

Is it possible the problem with windows 10?

Best regards,

Daniel

[DW_Microsys]

Did you find anything? it is really annoying that the function window massed up all the time.

Please find a solution ASAP.

Best regards,

Daniel

[DW_Microsys]

Here is a sample from my monitor, the function window is smaller than HD.
image located at https://ibb.co/X8S0srL

[support]

We have never encountered the issue you showed on your screen shot.

It is likely has something to do with the graphic driver.

You mentioned that the TRiLOGI screen display fine on your laptop screen. Does your laptop has 4K screen built-in or it is driving an external 4K monitor? Does it happen when you move the iTRiLOGI windows from your laptop screen to the 4K screen when resolution changed?

You may want to try to disable some graphic acceleration in graphics card as these sometime introduce incompatibility.

Are you using 32-bit Java JRE?

[DW_Microsys]

My laptop has HD LCD monitor build in. The 4K monitor is the external one.

It doen'st happen when I move window between two monitors, only happens when I try to scroll up & down or editing in the function window on 4k Monitor.

I'm using 32bit JRE. Do I need to install 64bit JRE?

I also suspect something to do with graphic card. I already tried to disable acceleration but no help.

Could you find the graphic card RTX2060 and test with it? It is a quite new graphic card.

[support]

No it should be 32-bit JRE. I thought you may have installed 64-bit JRE which won't work properly.

For graphic card RTX2060 - unfortunately we don't have such a graphic card handy. If the graphic card driver screws up the display there is very little we can do on the Java source code side to mitigate it since it is not a programming issue but a glitch in the underlying interaction between the O/S, JRE and Java bytecode. Perhaps the glitch can be reported to the graphic card manufacturer to see if they have an updated driver software that will address the issue.

Meanwhile, you may want to keep the editing done on your laptop screen if it works well in the HD mode.
 

[DW_Microsys]

Keep the window on Laptop is not ideal solution - the font size is too small compare to 55" 4k monitor.
Since it only happens with Trilog, I would think still there is something on your side. Loos like the function editing window got massed up when the window tries to referesh.

Please check on your side to find a solution.

You do need to get a RTX2060 cards on your site to test.

Best regards,

Daniel

[DW_Microsys]

I did more investigation - looks like it related to the "mouse over" function. Please check.

Best regards,

[support]

You can change the font size of text in the Custom Function editor by pressing the F11 and F12 key, or hold down the "Ctrl" key and roll the mouse wheel. That should get you going for now until there is resolution.

We have developed the iTRiLOGI software on a 4K monitor and it has not shown any messing up of the windows so it is hard to conclude that there is a software problem - otherwise it should happen to every 4K monitor, not just a specific graphic card. We will try to test with other 4K monitors that we can get hold of to see if we can repeat your case, but do understand that it is not possible for us to chase every graphic card available on the market since 4K support on Windows is often a touch and go and is not officially supported by our software even though we have do what we can to make it simpler for 4K user.

[DW_Microsys]

More update:
My laptop has both HDMI port and mini Display Port.
I purchased a high quality DP-HDMI cable and connect to 4k Samsung TV.
So far it works without issue for about 3 hours.
I will post some update tomorrow or Monday.
When you test 4k monitor, did you test via HDMI, or DP?
Strange.

[support]

The following links is a screen capture of an external 4K monitor connected to a 4K screen laptop with a GTX960M graphic card. Connection was via a HDMI cable.

https://www.triplc.com/smf/attachments/20191214/external4Kscreenshot.jpg

The i-TRiLOGI runs properly on either 4K monitors. We have tried different settings and font sizes on i-TRiLOGI and also mouse-over the buttons (see popup tooltip) but the function panels was never messed up like on your screen shot. 

Question - what display scaling did you use on your 4K monitor? We were using 125% and 100% scaling without any issue. Can you try with 100% scaling and see if it works for you?

[DW_Microsys]

With DP cable, it works better, but still has massed up screen.
The card you tested is GTX, not RTX; and GTX is q quite old graphic card.
I have another laptop with GTX1060, it works smoothly never give an issue.
So there must be something between card driver and the java version you use.