Fantasic Tech Support

[Lorne Van Dusen]

I figured it was about time I posted my thoughts on your products
First I must admit I have been telling everyone I know that programs PLC's that between this forum an your direct technical support it is fantastic
The FX series PLC as well as the SmartTile are a awesome product that are capable of doing just about anything someone can think of.
The ladder logic is a little cumbersome if you have a lot of OR's and AND's and sometimes you have to delete some things in order t add some things then put back what you deleted. But it all works out in the end and you can make a very complicated ladder segment.
The TBasic is a awesome tool but could do with some better documentation and sample programs.
However even if you do have issues with the TBasic just post the question in the forum and you will receive very professional help from either another member or from TriPLC themselves. There are a lot of System functions that you can use once you actually learn how they work.
On another note I have used the Smart Tile PLC on various boards now that we designed our own I/O on and I must tell you it makes your product far superior to any standard off the shelf PLC and if you have enough volume you can produce the results at a much lower cost than any off the shelf PLC  plus you now have the I/O that you actually needed not the I/O arrangement that some major company chose to give you.
Keep up the development on this wonderful product as well as the documentation. And definitely keep this forum up and running.

Lorne

[support]

Thank you very much for your feedback.

Regarding documentation we will try to improve on the examples provided for each command. For us it is important to strike a balance between giving good examples without "thickening" the documentation (which can scare off new users) unecessarily. The power of the Ladder+BASIC programming language is in its simplicity one you understand how the Ladder and BASIC part work together. But at the same time because it can do so much that it will take time to master all its capabilities.  Most users may need only a fraction of what it can do and we would like to facilitate the users to be able to quickly learn what they need.

Now that all the help files for the latest i-TRiLOGI versions have now been moved online, so it will be easier for us to expand on the examples provided for the more sophisticated functions:

http://www.triplc.com/TRiLOGI/Help/tbasic/abs.htm

There is a thread in this forum that could be helpful for new users to follow:

http://www.triplc.com/yabbse/index.php?board=2;action=display;threadid=1817